COVID-19 Coronavirus Update
These are extraordinary times, not just for the travel industry, but also the country and indeed the whole world.
We understand that travelers need both flexibility and reassurance during these challenging times, and we have adapted our terms and conditions for new bookings for the remainder of 2020 and for any bookings in 2021 to give maximum possible flexibility.
Our deposit to confirm services will be 25% of the total trip cost. We want you to feel confident to book, in the knowledge but also know that we are sensitive to current circumstances. Therefore, 15% of this deposit is refundable up to 31 days prior to departure if you are unable to travel for any reason.
10% of the deposit will be retained as a future travel credit for up to 3 years. Future travel will be priced at prevailing rates.
This credit may also be applied to our sister travel companies: Almaz Journeys and Exeter Safari Company. Please note that this is valid on new bookings, effective immediately. Luxury train and river cruise bookings are excluded from the deposit refund offer. Any travel credits used for payment are nonrefundable, as per their original terms.
We prepay deposits for services so we can access the top guides, the best drivers and maintain preferred partnerships with our partner hotels. Once on your journey you will have complete peace of mind with our local 24-hour contact person who is on hand to coordinate any changes in your program or help you in the case of any emergency.
We are proud to be recognized by Allianz Travel on their list of covered travel suppliers:
https://www.allianztravelinsurance.com/about/covered-suppliers.htm to give you additional peace of mind.
We will weather this storm and be ready to handle the surge of business that will result when life returns to normal and we can get back to doing what we do best - creating and delivering unforgettable trips. We know that when this time is past, the desire to travel will be stronger than ever and we can't wait to help you plan to travel when the world is ready again.